Due to the fact that items are Made-to-Order we do not accept returns. We only carry blank products which are then customized according to order details.
Should you receive an item that has the incorrect details as a result of an error on the part of Favors, Decor and More we will gladly send out a replacement. This may take time if there is a need to order additional blank product from a vendor.
To start the replacement process please send an email to firstname.lastname@example.org with the order number in the subject title and photos of the issue You may also complete the form on Contact Us with your order number and details about the product issue photos would still need to be sent via email.
Items typically ship within 3 to 10 Business Days. Larger items may require a 5 to 10 Business Days window. This time period does not include how long the shipping carrier takes to deliver the order.
Once the item is with the carrier the carrier is responsible for getting the package to the customer. Favors, Decor and More can not control nor are we responsible for the delays the carrier may encounter. Please contact the carrier directly with questions regarding receipt of the shipment.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an international order, we will send a follow-up email that will contain an invoice for the shipping cost to your desired international location. Favors, Decor and More is not responsible for nor do we pay the cost of duties and taxes imposed by your county's government.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.