FAQs

Unfortunately we do not accept changes to orders once they are submitted. Please review all information entered prior to making payment. You can utilize the change button in the cart page if you notice a mistake. Sending an email or contact form requesting additional changes will not be accepted.

We strive to complete each order in 3 to 10 business days. Once you receive an email with a tracking number you can then track the package or contact the shipping company directly regarding actual delivery dates.

You can pay an additional fee for rush shipping should you need it. Please contact us prior to placing your order to allow us to gather additional information. We do not guarantee delivery by a certain date as this is done by FedEx and UPS and they may have breaks in their system.

Please contact us within 3 business days if there is an issue with your order. Please send an email to info@favorsdecorandmore.com with a photo that reflects the issue. We will verify the information entered in the order and if indeed there if an error on the part of Favors, Decor and More we will issue a replacement at no additional charge to the customer.

Customer sercice hours are Monday-Friday 10am to 6pm ET and Satuday 10am to 1pm. You can reach us via email at info@favorsdecorandmore.com or by calling us at 443.529.7944.

We offer a flat $5 shipping charge for US orders with a total under $25. Order over $25 ship for free. Bulk orders may incur a shipping fee. For orders outside of the continental USA or other countries, different shipping rates apply.

Unfortunately we do not accept changes to orders once they are submitted. Please review all information entered prior to making payment. You can utilize the change button in the cart page if you notice a mistake. Sending an email or contact form requesting additional changes will not be accepted.

We strive to complete each order in 3 to 10 business days. Upon receiving your tracking number via email you can then contact the shipping company directly (typically USPS) regarding actual delivery dates.

The shipping program that creates the shipping labels uses the address entered during checkout. Please verify that the correct address was entered then contact your local post office directly and ask that the postal carrier be contacted and asked where the package was left or delivered. If the postal carrier delivered the package to the incorrect address they will retrieve it and deliver it to the correct address.

We accept all major credit cards directly on the website via Clover Payment Processer a Fiserv Company. Should you wish to pay via Paypal please add all items to your cart and send an email to info@favorsdecorandmore.com with your cart total. We will then send a payment link from our Etsy store to allow you to pay via Paypal. Once the total is paid we will send a code to be entered on the website checkout page that will all you to process your order on the website with no additional payment. If the order is not fully processed on the website within 24hrs. we will cancel the Etsy payment..

You will need to contact your bank regarding declined payments. .

You can place a traditional order and add the recipients name and address in the shipping profile. To help reduce our cardon footprint we do not added packing slips or invoices to our packages. You can also purchase an actual giftcard to be mailed..

Bulk discounts apply to the purchase of 100+ pieces of a single item. If you add additional items that do not total 100+ pieces the discount will not apply to those particular items. Please email info@favorsdecorandmore.com to receive a bulk discount invoice.

Custom orders are welcome. Please email us at info@favorsdecorandmore.com to discuss the details of your request.

Yes a mockup can be created prior to purchase. There is a $60 fee for each item. The mockup total will be deducted from the final order total prior to payment.

We accept all major credit cards along with PayPal and Sezzle. Please be award that all orders processed with Sezzle must meet the minimum order amount of $50.00.